Make the call early, and once
Decide by a set time, the night before or first thing, and stick to it. A crew that drives to the first job before it's called off has lost the morning and the fuel.
Pick the rule that fits the work. Mowing wet grass tears it and ruts the lawn. Painting exteriors needs a dry surface and a dry forecast. Roofs and climbing aren't safe in rain or wind. Write the rule down so anyone in the office can make the same call.
- A fixed decision time the crews know
- A written rule per type of work
- One person who makes the call
Move the whole day, not one visit at a time
Dragging twenty visits one by one is where mistakes happen: a visit left behind, two clients at the same time, a crew sent to the wrong suburb. Move the day as a block to the next good day, keeping each visit's time and crew.
In Foreman, open the day on the schedule and tap Rain day. You see what will move and to which day before anything changes, and Undo puts it all back if the forecast clears.
Tell every client, the same way
Clients don't mind rain. They mind finding out at 10am that nobody's coming. Send one short message to each client with the new day and time, as soon as the call is made.
Keep it plain: the reason, the new day, and how to reply if it doesn't suit. Foreman texts each client whose visit moved, once per client even when they have several visits.
Keep the rest of the week from piling up
Moving Tuesday to Wednesday is easy. The hard part is what was already on Wednesday. Look at the next good day before you move: if it's full, move only the urgent visits and push the regulars to their next cycle, or add a crew.
For recurring work, a missed mow doesn't always need a make-up visit. Decide with the client whether the next visit covers it, and say so in the message.